Answered By: Nicole LaMoreaux
Last Updated: Sep 17, 2019     Views: 73

Occasionally, there are access issues with opening/accessing electronic material. Here are a few things you can try to ensure your access to the article: 

  1. Make sure that your browser is up to date.

  2. Clear your browser history, cookies, and cache, close and reopen your browsers, and try again.

  3. If that doesn't work, try using a different browser.

If none of the above suggestions solve the problem, please contact us at libhelp@newschool.edu with some specifics about what you encountered.  Please include the following information when reporting the issue: OS type and version, Browser name and version, and the URL of the page that you are linking to when you encountered the problem.  We will troubleshoot from there and try to resolve the problem as quickly as possible. 

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