Q. My NetID and password are not working to login to my library account. What do I do?

Make sure that you use your NetID (the part of your email address before @newschool.edu) and your password and click on "Login" only once.

If that doesn't work, try resetting your password:

1. Go to http://account.newschool.edu.
2. Go to the "Reset your Password" section of the page and enter your NetID.
3. Reset your password. 
4. Wait 5 minutes for the change to propagate.
5. Login with your new password.

If you're still having issues, please let us know via Ask Us and we'll troubleshoot further.