Answered By: Jennifer Yao Weinraub (Libraries)
Last Updated: Jan 28, 2020     Views: 401

Make sure that you use your NetID (the part of your email address before and your password and click on "Login" only once.

If that doesn't work, try resetting your password:

  1. Go to
  2. Go to the "Reset your Password" section of the page and enter your NetID.
  3. Reset your password. 
  4. Wait 5 minutes for the change to propagate.
  5. Login with your new password.

If you're still having issues, please let us know via Ask Us and we'll troubleshoot further.